Delivery

Mervue.ie DELIVERY

Where do we deliver to?
We deliver to the England, Northern Ireland, Scotland, Wales and the Republic of Ireland only.
For queries relating to deliveries please email us at shop@mervue.ie

For all other countries and regions please contact Mervue Laboratories’ local distributor, click here for further information. We are sorry for any disappointment caused but we cannot make any exceptions to this.

Important Note
All Mervue products are tested in the Forensic Laboratories UK.

How much does delivery cost?

• Delivery within Ireland and Northern Ireland is free
• Due to Brexit, delivery costs now apply to England, Wales and Scotland
• Deliveries over €75 to England, Wales and Scotland is free
• Delivery prices quoted are for orders up to 30kg.

If your order is above this weight, you will be contacted directly by a member of the Mervue.ie customer team with details of the additional cost of delivery for your order.

Fulfilment of Orders
Mervue endeavours to fulfil every order in the shortest possible time (typically 5 working days where items are in stock at our distribution centre).

There may be rare occasions where we face stock shortages through circumstances beyond our control. Should such circumstances arise, Mervue.ie reserve the right to extend the lead time for fulfilment or extend the back-order period where appropriate and within reason. This does not affect your right to cancel any order already placed and receive a full refund to the value of the cancelled order.

VAT
Regarding Pet products, prices quoted on the Mervue.ie site are all VAT inclusive.

Delivery Times
Our couriers deliver between 9am and 5pm on Mondays to Fridays only (not Bank holidays). You will receive an automated email on dispatch of your goods.

• Christmas period deliveries and information: Courier and postal services usually require a little extra time for delivery in the busy Christmas period.

If there are Dispatch delays affecting normal service, we post current delivery and delay information on our website. Individual orders experiencing delays at our end are always informed directly.

Upon Delivery
Our couriers will require a signature on delivery. You may provide a delivery address other than that of your home if you are not at home during the day. If you provide a work address, please ensure that the correct office/department/floor details are supplied.

Couriers will ask for a signature and will often phone the contact number before delivery.